At The Clean Collective, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in line with the New Zealand Privacy Act 2020.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal details such as your name, phone number, email address, and physical address when you make an enquiry or booking.
- Service information such as your cleaning requirements, property type, and appointment details.
- Website information such as cookies, browser type, and pages visited (used for improving our website experience).
2. How We Use Your Information
We use the information collected for purposes including:
- Scheduling and delivering cleaning services.
- Communicating with you regarding bookings, updates, or enquiries.
- Sending invoices, receipts, or service confirmations.
- Improving our website, services, and customer experience.
- Meeting our legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information only in the following cases:
- With our trusted employees or contractors who are providing cleaning services.
- With service providers such as payment processors or IT support, strictly for business operations.
- When required by law or government authorities.
4. Storing and Protecting Your Information
We take reasonable steps to keep your personal information safe from loss, unauthorised access, or disclosure. Your data is stored securely, and only authorised team members have access.
5. Cookies and Website Analytics
Our website may use cookies to improve your browsing experience and gather anonymous statistics. You can choose to disable cookies in your browser settings, although this may affect site functionality.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request corrections to ensure your information is accurate and up to date.
- Ask us to stop using your information for marketing purposes at any time.
To make a request, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
The Clean Collective
Christchurch, New Zealand